Operations Process Analysis

What is this method about?

An analytical activity that identifies bottlenecks and inefficiencies in a process flow by breaking down the entire process step-by-step and analyzing the timing of each step.

Why use it

This activity evaluates the time it takes to actually complete a task compared to the amount of time it occupies in the process flow—providing organizations with insights into how the process or tasks can be altered to improve the flow.

When should I use it?

Whenever there is a desire to improve the efficiency of a process. It is often initiated when end customers are having problems with the results of the process (particularly if they are experiencing delays) and the organization needs to explore the root cause of the problems. It can be also used when the cost-to-benefit ratios are less than desirable and the business is seeking to eliminate inefficiencies.

What you get

The organization will have greater insight into their process efficiency. The activity will generate a process flow chart that specifics the timing of each step and identifies bottlenecks and other inefficiencies in the process. The flowchart can be used as an artifact to show others how the process works. Results will be taken forward into a problem solving or ideation exercise with a view to improving the process.

At a glance

• Time: Short
• Effort: Medium
• Cost: Low

Materials

• Meeting room with wall space
• Whiteboard/brown paper rolls
• Markers
• Sticky notes
• Subject matter experts in a group of up to 7 people

Who is involved

• Process Manager
• Operations Manager
• Production Manager (possible)
• CX Designer
• Analyst