Value stream mapping

What is this method about?

A deep analytical method that identifies and explores inefficiencies within the entire process encompassing the delivery of a product or service, from origin to customer. The method maps, analyzes and assesses the value of all the steps and information required to deliver a product or service—detailing a wide range of elements (e.g., the timing for each part of the process, activities involved, data required, inventory levels, number of staff and available work hours) and highlighting areas for improving efficiency and value.

Why use it

This method takes into account all aspects of the process that have an impact on the delivery of a product or service, and provides a visual framework that helps to clarify the flow and timing of all those details. It allows organizations to develop a deep and thorough understanding of the path that brings a specific product or service to the customer.

When should I use it?

Whenever there is a desire to find and eliminate/minimize inefficiencies or waste (lost value) in any product or service delivery process. It is particularly useful as part of a process improvement project, with the goal of adding value from the customers point of view. Ideally, it should be used on a recurring basis for continuous improvement in existing processes.

What you get

Organizations will generate a complete, detailed value stream map for the current delivery process. Organizations will identify process inefficiencies and areas for improvement or change. Organizations will determine ideal/future states of the delivery process based on current analysis. Results will be used to put in place an implementation plan for achieving the future state.

At a glance

• Time: Long
• Effort: High
• Cost: Medium

Materials

• Meeting room with wall space
• Whiteboard/brown paper rolls
• Markers
• Sticky notes of different shapes, sizes and colors
• Ideally, mapping software at the end of the workshops
• Product family matrix/analysis documentation

Who is involved

• Process Manager
• Process Analyst / Analyst
• Product Manager
• Operations Manager
• SD Designer
• CX Manager (possible as representative of customer view)